Anger over Norwegian’s long-haul service (

June 27, 2013

Europe’s third-largest budget airline has apologised to passengers for refusing them water, food and blankets on long-haul flights.

Norwegian Air Shuttle described the experiences of passengers on two of its flights as “totally unacceptable”.

On one, from Oslo to New York, a 16-year-old complained that he was “left to freeze” after being unable to pay for a blanket.

A report in the Aftenposten newspaper said the boy had cash but was required to use a credit card to pay the $5 (£3.20) fee.

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