Anger over Norwegian’s long-haul service (telegraph.co.uk)
June 27, 2013
Europe’s third-largest budget airline has apologised to passengers for refusing them water, food and blankets on long-haul flights.
Norwegian Air Shuttle described the experiences of passengers on two of its flights as “totally unacceptable”.
On one, from Oslo to New York, a 16-year-old complained that he was “left to freeze” after being unable to pay for a blanket.
A report in the Aftenposten newspaper said the boy had cash but was required to use a credit card to pay the $5 (£3.20) fee.
Complete article here > telegraph.co.uk
Tags: budget airline, LCC, LCCs, low cost, Norwegian, Norwegian Air Shuttle, Tor Andre Ljosland