IAM Union demands increased protections after United Airlines passenger assault at Dulles Airport (goiam.org)

March 14, 2025

Brian Bryant, International President of the 600,000-member IAM Union, and Richie Johnsen, IAM Air Transport Territory General Vice President, issued the following statement demanding stronger protections for airline customer service representatives following a violent assault on a United Airlines employee/IAM Union member at Washington Dulles International Airport yesterday: 

“Our members deserve a workplace where they can focus on providing excellent customer service—not one where they fear being attacked by passengers. This latest incident is yet another example of the unacceptable rise in violence against frontline airline workers, and immediate action is needed to address it.

“Across the country, airline customer service representatives continue to face physical assaults, including being punched, kicked, struck by thrown luggage, and having their clothing ripped. Some of these attacks have resulted in life-altering injuries.

Read the full press statement here>>

Tags: disruptive passengers, IAM Union, United Airlines, unruly passengers